Lookout Premium Plus FAQs
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Lookout Premium Plus is the only solution that provides mobile security, identity protection and theft prevention in a single app. Tens of millions of individuals who use their phones for everything and are concerned about the security and privacy of their personal information have turned to Lookout for a simple and straightforward way to help protect their devices and their personal data.
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While both plans offer great protection and safe web browsing for you device, Lookout Premium Plus protects your identity as well. With Lookout Premium Plus, if your identity ever gets compromised (regardless of whether the activity happens on your phone or elsewhere), Lookout gives you 24/7 access to ID Restoration Experts and $1M Identity Theft Insurance* to help recover and restore your identity. For more information on plan differences, click here.
*Insurance coverage is provided by a third-party and is subject to the terms, conditions and exclusions of the insurance policy available at www.lookout.com/legal. Lookout is not a licensed insurer or insurance agent.
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Just sign up for Lookout Premium Plus and you automatically received $1M Identity Theft Insurance*. You will also receive breach report notifications and much more.
*Insurance coverage is provided by a third-party and is subject to the terms, conditions and exclusions of the insurance policy available at www.lookout.com/legal. Lookout is not a licensed insurer or insurance agent.
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Yes, with Lookout you have a wide array of options to help with lost or stolen phones. For example you back up your content, remote lock your phone, remote wipe data and more. If your phone is stolen, Lookout can take a picture of the person using it and send you an email with not only the picture but the location of the phone as well!
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Yes, any Sprint customer that has not had a trial before is welcome to try Lookout Premium Plus absolutely free for 30 days. Customers looking for Lookout Premium will receive their first 14 days free. Once you sign up, your free trial will begin automatically. There is no obligation to keep the service and you can cancel any time.
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Yes, near the end of your free trial you will receive a text message about the trial expiring.
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The monthly fee for Lookout Premium Plus (including the $1M identity theft insurance) is $9.99. The monthly fee for Lookout Premium is $2.99.
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Signing up is easy, just go here and click on the button for the app that works with your phone (iOS/Android). All new Sprint customers will get to try all of the great benefits of Lookout Premium Plus for FREE for the first 30 days!
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If you’ve found that Lookout is not for you at this time, simply follow these quick steps to cancel the service. If you wish to add the service again at a later time, you can go to the same area to reactivate.
- In your web browser, go to www.sprint.com
- Log into your Sprint.com account
- Under the My Account menu, click on Change Services
- Uncheck the box for Lookout and follow the on page instructions to complete the cancellation
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Identity theft is the unauthorized, intentional assumption of another person's identity. It is when a criminal acquires and uses the victim's personal information, such as a Social Security number or Driver's License number, to take out loans, obtain new credit cards, rent an apartment, purchase a car, run up debt, file for bankruptcy, or conduct other criminal activities. Identity theft can not only damage someone's creditworthiness, it can also create unknown criminal records that can result in the identity theft victim being wrongly arrested or denied employment after a routine background check.
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Lookout’s Identity Protection offering comes with Identity Monitoring which monitors your personal information and alerts you if your information is found exposed online.
Identity Monitoring covers your personal and financial information, social networks and your Social Security number.
The following personal information can be entered into the Lookout app for monitoring:
- Email addresses - Lookout can monitor up to 9 email addresses
- Phone numbers - Lookout can monitor up to 3 phone numbers
- Driver’s license - Lookout can monitor one driver’s license number
- Medical Insurance numbers - Lookout can monitor up to 2 medical insurance numbers
- Passport - Lookout can monitor one passport number
The following financial information can be entered into the Lookout app for monitoring:
- Bank accounts - Lookout can monitor up to 5 bank accounts
- Credit & Debit card accounts - Lookout can monitor up to 10 cards
- Social Security number - Lookout can monitor one Social Security number
The following social media accounts can be entered into the Lookout app for monitoring:
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Breach report is a feature in Lookout Premium, and Lookout Premium Plus, that advises you on services you have on your phone or ones you are interested in that have experienced a security breach. It is meant to inform you of security-based issues in services that may affect you or ones you want to know about. In each report there will be a synopsis of the event as well as a link to more comprehensive information about the breach.